Privacy Policy

Last Updated: January 2025

Welcome to Vipwave Prismo's Privacy Policy. We understand that when you're learning online, you're trusting us with information that matters to you. This document explains what we collect, why we need it, and how we keep it safe—all in straightforward language without the legal maze.

Information Collection Practices

When you join Vipwave Prismo, we collect different types of information to make your educational experience work smoothly. Some of this comes directly from you when you create an account or enroll in courses. Other pieces are gathered automatically as you navigate through our platform and interact with learning materials.

Let me break down what we actually collect and why each piece matters for your learning journey. We've organized this by category so you can see exactly where your information goes.

Personal Information You Provide

This is information you actively share with us through forms, account setup, and course interactions.

Account registration data includes your name, username, and authentication credentials needed to create and secure your profile. We collect this to give you personalized access to courses and track your learning progress.
Profile information consists of biographical details, educational background, and learning preferences you choose to add. This helps us recommend relevant courses and connect you with peers who share similar interests.
Payment information is collected when you enroll in paid courses, though we never store complete card numbers—our payment processors handle that sensitive data separately.
Course interaction data tracks your submissions, quiz answers, discussion posts, and project uploads. This information is essential for instructors to evaluate your work and for you to receive feedback on your learning.

Automatically Collected Technical Data

Our platform collects technical information to ensure everything runs properly and to improve your experience over time.

Device and browser information tells us what type of device you're using, which browser version you have, and your operating system. We need this to ensure our platform displays correctly and functions smoothly across different setups.
Usage patterns and navigation data shows us which courses you view, how long you spend on different pages, and which features you use most frequently. This helps us understand what's working well and what needs improvement.
IP addresses and location data helps us detect suspicious login attempts, comply with regional content restrictions, and deliver region-specific course recommendations when appropriate.
Performance metrics include page load times, video buffering rates, and error reports that help our technical team maintain platform stability and speed.

Data Usage Purposes

Every piece of information we collect serves specific purposes for running an educational platform. We're not in the business of selling your data—we're here to provide quality online learning. The information you share directly supports your educational experience and helps us maintain a secure, functional platform.

Here's how your information actually gets used day-to-day. Some uses are obvious, like needing your login credentials to let you into your account. Others might surprise you with how they improve your learning behind the scenes.

Core Educational Services

We use your data to deliver the fundamental learning experience you signed up for. This includes granting access to enrolled courses, tracking your completion progress, issuing certificates when you finish programs, and maintaining records of your achievements. Your interaction data helps instructors understand class performance and adjust their teaching methods accordingly.

Platform Improvement and Personalization

Your usage patterns help us refine course recommendations, suggest related learning paths, and identify which features need enhancement. When we see students struggling with particular interface elements, we redesign them. If certain courses consistently receive high engagement, we invest in creating similar content.

Communication and Support

We send course updates, deadline reminders, and important announcements about your enrolled programs. When you contact support with questions or technical issues, we reference your account data to provide relevant assistance quickly. Marketing communications go out only to users who've opted in to receive them.

Security and Fraud Prevention

We monitor login patterns to detect unauthorized access attempts. Unusual activity from new locations triggers additional verification steps. Payment information helps us identify and prevent fraudulent transactions before they affect your account.

Third-Party Data Collection Tools

Running a modern educational platform means working with specialized services that handle specific functions better than we could alone. These partners collect certain information through our platform to provide their services—things like payment processing, video hosting, and learning analytics.

We carefully select these partners and ensure they meet our security standards. Each one has access only to the specific data they need for their function, nothing more.

Analytics providers help us understand how students interact with our platform by collecting usage statistics, navigation patterns, and feature engagement data. This information remains anonymized and aggregated—we see trends, not individual browsing histories.
Video hosting services deliver course content efficiently and track viewing progress so you can resume where you left off. They collect technical data about your viewing device and connection quality to optimize video delivery.
Payment processors handle all financial transactions securely, collecting payment details and processing subscription charges. We never see your complete card numbers—that sensitive information stays exclusively with certified payment handlers.
Learning management integrations may sync your course progress with external systems if you connect them to your account. This happens only with your explicit permission and can be disconnected anytime.
Communication platforms power our discussion forums, live sessions, and messaging features. They process message content, participant data, and engagement metrics to keep these collaborative tools running smoothly.

Data Protection and Confidentiality

Protecting your information isn't just a legal requirement—it's fundamental to maintaining the trust you place in us as an educational partner. We've built multiple layers of security into our systems, from encryption protocols to strict access controls. But security isn't static, so we continuously update our defenses as new threats emerge.

Think of it this way: your data lives in a secure environment with multiple checkpoints. Every person on our team who can access user information has legitimate business reasons and undergoes security training. We log every access to sensitive data and regularly audit these logs for suspicious patterns.

Security Measures in Practice

Encryption protects data both when it's traveling between your device and our servers and when it's stored in our databases. Your password is hashed using industry-standard algorithms—even our administrators can't see it in plain text.

Access controls ensure that employees interact with user data only when necessary for their specific job functions. Our development team can't browse through student profiles for fun, and support staff access only the accounts they're actively helping.

Regular security assessments include both automated scans and human-led penetration testing. We patch vulnerabilities quickly and maintain an incident response plan for addressing potential breaches.

Data minimization practices mean we collect only what we actually need and delete information when it's no longer necessary. We don't hoard data "just in case"—we're deliberate about what we keep and why.

User Data Control Rights

Your personal information belongs to you, and you have significant control over how it's used. Different regions grant different legal rights, but we aim to provide comprehensive data controls to all users regardless of location. These rights aren't just theoretical—they're practical tools you can exercise through your account settings or by contacting our support team.

Access your information by requesting a complete copy of the personal data we hold about you. We'll provide this in a readable format within 30 days, including your profile details, course history, and interaction records.
Correct inaccurate data directly through your account settings or by requesting updates through support. If we've stored outdated information about you, we'll fix it promptly once you let us know.
Delete your account and associated personal information whenever you choose. Some records may be retained for legal or legitimate business purposes, but we'll clearly explain what stays and why.
Export your data in structured formats that you can transfer to other services. This portability right helps you move your learning history if you decide to use a different platform.
Restrict processing of your information for specific purposes while maintaining your account. You might want to pause marketing communications while still receiving course updates, for example.
Object to certain data uses based on legitimate interests, particularly for marketing or analytics purposes. We'll honor these objections unless we have compelling reasons related to essential service delivery.

Cookies and Tracking

Cookies are small text files that help our platform remember you between visits and provide personalized experiences. Some cookies are essential—without them, you'd need to log in on every single page, and your course progress wouldn't save. Others are optional and help us improve the platform over time.

We use several types of cookies for different purposes. Essential cookies maintain your login session, remember your language preferences, and ensure security features work properly. You can't disable these without breaking core functionality. Analytical cookies track how you navigate through courses, which helps us identify confusing interfaces or technical issues. Preference cookies remember your customization choices, like video playback speed or dark mode settings.

Most browsers let you control cookies through their settings. You can block third-party cookies while allowing first-party ones, or clear cookies after each session. Just know that restricting cookies might limit certain features or require you to re-enter preferences frequently.

Legal Basis for Data Processing

Privacy regulations require us to have lawful grounds for collecting and using personal information. We don't just gather data arbitrarily—each processing activity rests on specific legal foundations that justify why we need that information.

Contract fulfillment covers most of what we do, since you need an account and course access to use our educational services. When you enroll in a course, we're legally entitled to collect information necessary to deliver that course.
Legitimate interests justify processing for fraud prevention, platform security, and service improvement. These interests must be balanced against your privacy rights and don't override your fundamental freedoms.
Legal obligations require us to retain certain records for tax purposes, respond to valid legal requests, and comply with education-specific regulations in various jurisdictions.
Your consent forms the basis for optional activities like marketing communications or connecting third-party integrations. You can withdraw consent anytime, though this won't affect processing that happened before withdrawal.

Links to Third-Party Websites

Our courses and discussion forums sometimes include links to external websites, resources, and tools. These might be instructor-recommended readings, supplementary materials, or student-shared content. When you click these links, you're leaving Vipwave Prismo and entering sites with their own privacy policies.

We can't control how these external sites handle your information. Before sharing personal details on any third-party website, we recommend reviewing their privacy practices. The fact that an instructor linked to a site doesn't mean we endorse its data handling or security measures.

Updates to Our Privacy Policy

Privacy regulations evolve, our services expand, and best practices improve over time—all of which might require updates to this policy. When we make changes, we'll post the revised version here with a new "Last Updated" date at the top. For significant changes that materially affect your rights or how we handle data, we'll notify you directly through your account email.

We encourage checking back periodically, especially if you're concerned about privacy developments. Continuing to use the platform after policy updates means you accept the revised terms. If you disagree with major changes, you can exercise your right to delete your account before they take effect.

Additional Terms

Certain features within Vipwave Prismo operate under supplementary policies that provide additional details beyond this general privacy policy. Live classroom sessions, for instance, have specific recording and participation guidelines. Corporate training accounts might have separate data processing agreements between us and your employer.

If you're under 18, parental consent may be required before you can create an account, depending on your location. Instructors who publish courses have additional terms governing their use of student data and content rights. These supplementary policies work alongside this privacy policy and will be presented when you access the relevant features.

How to Contact Us

Questions about this privacy policy or concerns about how we handle your information deserve thorough responses. Our support team is trained to address privacy inquiries and can escalate complex questions to our data protection specialists when needed.

You can reach us through the dedicated support channels within your account dashboard. Whether you're exercising data rights, reporting security concerns, or just seeking clarification on our practices, we're committed to responding promptly and helpfully. Detailed contact information is available in the support section of our platform.